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The player was encouraged to contact us again if any future issues arose. The complaint was marked as resolved after the player confirmed the issue had been addressed. The player from Italy had requested a withdrawal prior to submitting this complaint. He has lost €1947 since his request and is seeking assistance and a refund of his deposits, citing a violation of the casino’s policies. The player from Germany requested account deletion on January 11th due to gambling addiction but has not received a response.
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